Please find the most frequently asked questions below.
General
Feinerman’s provides a wide range of organic and non-organic wholefoods, a selection of eco-friendly cleaning and storage solutions and a select range of natural and organic gifts. Feinerman’s is not affiliated to one brand so offers a wide selection of goods produced both in New Zealand and from overseas.
Only non-perishable shelf stable products can be purchased on line. If you are collecting your order in-store then these products are available to purchase online.
If you have a question or need additional information on a product feel free to contact our team at shop@feinermans.com or going to our online chat
Yes, we will try and source products that we do not currently stock, especially if we are already selling the brand. Please ask!
Payment
We employ an up-to-date external secure platform (Stripe) throughout the payment process. Our aim is to protect your credit card security and see that you have a safe and secure shopping experience. See Privacy section under Terms for further details. We do not store or have access to your credit card details.
We accept: MasterCard & Visa Credit Card payments and Debit Cards.
We also offer AfterPay – which allows normal delivery and payment spread over interest free instalments. Read more about AfterPay – click here.
For any special purchasing requests or volumes, please contact us to see if we can assist.
Shipping
We only ship to addresses in New Zealand, however if you are ordering from overseas you are able to place an order as long as the delivery address is within New Zealand… i.e. sending a gift to friends or family.
Orders are delivered by courier. Packages can be tracked with the tracking number you receive via our email (once your parcel has been dispatched).
We aim to process & dispatch your order within 1 business day. Courier delivery usually takes 1-3 business days after dispatch, but please allow up to 5 business days – particularly in the case of rural deliveries.
Any orders placed on weekends or public holidays will be processed within the next 1 business day.
This can vary depending on the size/weight of your order. Shipping will be calculated and shown at the checkout before your payment is confirmed.
Yes, we offer a ‘Local Pickup’ service from our shop at 109 Scotland Street Roxburgh. Collection times are during store hours or by prior arrangement.
If you would like to pick your order up simply select ‘Local Pickup’ during the checkout.